Terms of Use

Effective Date: 1 May 2024

  1. Introduction
    2.

    Welcome to DOSZ Coffee (“Website”), operated by The A Food Sdn. Bhd. (“Company,” “we,” “our,” or “us”). These Terms of Use (“Terms”) govern your use of our Website, including browsing, purchasing, and participation in loyalty programs or promotions. By using the Website, you agree to comply with these Terms. If you do not agree, please discontinue use of the Website immediately.

  2. Eligibility & User Accounts
    3.

    To use certain features of the Website, such as making purchases or participating in loyalty programs, you may need to create an account. You must be at least 18 years old or have the consent of a parent or legal guardian to use our Website. You are responsible for maintaining the confidentiality of your account credentials and agree to notify us immediately of any unauthorized access. Providing false or misleading information may result in the suspension or termination of your account.

  3. Loyalty Program & Rewards
    4.

    You may earn loyalty points through eligible purchases made on the Website or at participating DOSZ Coffee locations. Points can be redeemed for rewards as specified on the Website and have no cash value. Points may expire after a specified period, as stated in the Website’s loyalty program terms. We reserve the right to change the expiration policy at any time.

  4. Orders & Payments
    5.

    All prices listed on the Website are in Malaysian Ringgit (MYR) and are subject to change without prior notice. We accept payments via credit/debit cards and e-wallets as specified on the Website. Payments are securely processed through third-party payment providers. Once an order is confirmed, it cannot be canceled or refunded unless due to an error or defect in the product.

  5. Promotions & Discounts
    6.

    Promotional offers and discounts are subject to availability and may be modified or withdrawn without notice. Offers cannot be combined with other promotions unless explicitly stated.

  6. User Conduct
    7.

    You agree not to:

    • Misuse or exploit any feature of the Website, including unauthorized accumulation of loyalty points.
    • Engage in fraudulent or harmful activities, such as hacking or attempting to manipulate our system.
    • Violate any applicable Malaysian laws and regulations.

  7. Disclaimers & Limitation of Liability
    8.

    The Website and its services are provided "as is" without warranties of any kind. We shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the Website. We do not guarantee uninterrupted access to the Website due to maintenance, updates, or unforeseen circumstances.

  8. Governing Law & Dispute Resolution
    9.

    These Terms shall be governed and interpreted in accordance with the laws of Malaysia. Any disputes shall first be attempted to be resolved amicably. If unresolved, disputes shall be referred to the courts of Malaysia.

  9. Changes to These Terms
    10.

    We reserve the right to modify these Terms at any time. Users will be notified of significant changes, and continued use of the Website constitutes acceptance of the updated Terms.

  10. Contact Us
    11.

    For any inquiries, please contact us at:

    • support@doszcoffee.com


    • The A Food Sdn. Bhd. 20-2, Jalan Putra 2, Kajang Putra 43000 Kajang, Selangor


    • +60 12-811 2431